Customer Service Manager (Shipping)

Adexen is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.

CUSTOMER SERVICE MANAGER

JOB DESCRIPTION

The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

RESPONSIBILITIES

·  Communicate courteously with all customers on shipment updates

·  Investigate and solve customers problems, which may be complex  or longstanding problems that have been passed on by customer service assistants

·  Keep accurate records of discussions or correspondence with customers

·  Advise sales department on any issues in relation to customer complaints or suggestions

·  Responsible for all customs or related agencies clearance customer queries

·  Understand the organizations services & keeping up to date with changes

·  Analyze statistics or other data to determine the level of customer service the organization is providing

·  Develop feedback or complaints procedure for customer service use

·  Develop customer service procedures, policies, standards for the organization

·  Train staff to deliver a high standard of customer service

QUALIFICATIONS AND EXPERIENCE

·  Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization

·  Minimum of a University degree from a recognized institution.

·  Knowledge of port rules & regulations

·  Strong customer service ability

·  Very good in the use of Microsoft word & Excel

·  Good communication, organizational and interpersonal skills.

·  Problem solving skills.

·  Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.

WHAT IS ON OFFER

Attractive package
Please send us your English resume in Word format at: ADEXEN-514259@adexen.eu


click here to apply http://www.adexen.com/fr/offer_NGA0448_customer-service-manager.html

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